About Us
Empowering your business for success
Your partner in IT solutions, business telecoms and cyber security excellence.
Managed solutions for growing businesses
Seriun is a trusted provider of IT support, business telecoms and cyber security solutions. We focus on delivering proactive, reliable services that are essential to our clients’ success. By managing thousands of technical issues every year, our customers are able to take a step back and focus on other areas in their business.
Based in Lancashire, we expanded our presence with a Manchester City Centre office in 2020, enabling us to support growing business across the North West and the UK. Due to significant growth in the last couple of years, 2024 especially, we’re planning to move our headquarters to a larger office in the coming year to better serve our clients and accommodate our expanding team.
The passion behind Seriun
Our vision and approach
We are passionate about engaging and empowering our people to help you deliver service excellence.
We design people-focused solutions that support your business. We know that the right managed IT, telecoms and software provision will create opportunities for growth.
Our customer-centric, partnership-style approach is flexible and proactive. It makes us an ideal partner for ambitious businesses, particularly in specialist sectors that require diligent levels of compliance. With this in mind, we’re primed to scale our resources for fast-growth companies.
Service excellence
We developed our XLA (eXperience Level Agreement) to ensure we give every customer, not only a unique experience, but the best experience possible by increasing their perceived value. Our customer-centric approach ensures the services and solutions we provide are fit for purpose, operational and optimised, and delivered with service excellence. It removes barriers and enhances productivity, exemplifying a mature and modern service delivery. In summary, our approach ensures that your teams have the tools to do their jobs efficiently and effectively to drive your business forward.
Meet the Team
Testimonials
“I wish to express my gratitude for the considerable amount of IT support and consultancy that you have provided to HR Savvy. I have no hesitation in recommending your services. You are firmly our ‘go-to’ people now for all things IT related.”
“Since switching IT provider four years ago, Seriun’s solutions have allowed us to scale up our business and provide us with excellent advice and third line support when our internal team have required additional resource.”
“We have a good working relationship with all areas of Seriun. Over the four years we’ve been with them, they’ve gained a good understanding of our business and senior management level input to extending the services has been valuable.”
“We have outsourced our international second line and project work to Seriun for over 10 years. We are confident that users in all our regions have a great level of support from the Seriun team. They also visit our sites across the world to help with projects.”
“We upgraded to a cloud-based phone system from Seriun to improve our communication. The transition was smooth, and we’re now expanding it to all our stores. Seriun provided excellent training and support for porting our remaining numbers.”
“Seriun have been our IT provider since May 2018. Our experience with them has been fantastic and a lot of it comes down to the people at Seriun. We very much see the Seriun team as an extension of our business.”
Service Delivery KPIs Last Month
Average Waiting Time (21s IVR security routing)
Reactive Tickets Closed
Same Day Fix
Overall SLAs Met
Client Satisfaction
